Terms and Conditions

  1. Terms and Conditions
    Henk Botha High Performance Coaching is a non profit organization that provide athletes opportunities to train and better themselves.
  2. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 7 work days and delivery confirmed by way of email .
  3. Return and Refunds policy
    The provision of goods and services by Henk Botha High Performance Coaching is subject to availability. In cases of unavailability, Henk Botha High Performance Coaching will refund the client in full within 30 days. Cancellation of orders by the client will attract a 2 % administration fee.
  4. Customer Privacy policy
    Henk Botha High Performance Coaching shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be accessed on: https://www.justice.gov.za/legislation/acts/2000-002.pdf
  5. Payment options accepted
    Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Henk Botha High Performance Coaching bank account, the details of which will be provided on request
  6. Card acquiring and security
    Card transactions will be acquired for Henk Botha High Performance Coaching via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  7. Customer details separate from card details
    Customer details will be stored by Henk Botha High Performance Coaching separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za
  8. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  9. Responsibility
    Henk Botha High Performance Coaching takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  10. Country of domicile
    This website is governed by the laws of South Africa and Henk Botha High Performance Coaching chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature (Company Address) .
  11. Variation
    Henk Botha High Performance Coaching may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  12. Henk Botha High Performance Coaching contact details
    Company Physical Address:  Promenaden road 23 windhoek
    Email: henk@hbothacoaching.com
    Telephone: +26 4811272003